Refund policy

🛍️ Matrameru Return & Refund Policy

At Matrameru, your satisfaction is our top priority. If you're not 100% happy with your purchase, we're here to make it right.

---

📦 Returns

We accept returns under the following conditions:

• Items must be unused, unworn, and in original packaging
• Return request must be initiated within 7 days of delivery
• We do not accept returns on personal care items, undergarments, or items marked "Final Sale"

To initiate a return, email us at support@matrameru.com with:

• Your Order ID
• Reason for return
• Product photos (if applicable)

Once approved, we'll share return instructions.

---

💚 Refunds

After receiving and inspecting the returned item, we will notify you about the refund status:

• If approved, the refund will be processed within 5–7 business days
• Refunds will be issued to the original payment method only

Note: Shipping charges are non-refundable.

---

🚚 Damaged or Defective Items

Received a damaged product? We're sorry! Please contact us within 48 hours of delivery with clear photos and your order details. We'll arrange a replacement or a full refund.

---

🔄 Exchanges

We currently do not offer direct exchanges. If you wish to exchange, please return the item and place a new order.

---

Need help?                                                                                                                    ✉️ Email us at: support@matrameru.com                                                                      🌐 Visit us at: www.matrameru.com